We’re sorry to hear that something is missing from your Poppishly order! We understand how frustrating this can be, and we’re here to help get things sorted out.
Check Your Package First
Before contacting us, please take a moment to:
- Check All Packaging: Carefully inspect the shipping box and packing materials to make sure nothing was overlooked.
- Review Your Order: Check your order confirmation email to verify which items were included in your purchase.
- Check for Multiple Shipments: Some orders may be shipped in separate packages. Review your tracking information to see whether another package is still on its way.
How Do I Report a Missing Item?
If you’ve confirmed that an item is missing, please contact us through one of the following options:
- Support Center: poppishly.com/support
- Email: support@poppishly.com
Please include the following information in your first message:
- Your order number
- The name and quantity of each missing item
- A brief description of the issue
- Photos of the items you received and the shipping box, if available
If you’re contacting us by email, please use the same email address associated with your order.
Providing this information upfront helps our team review your request without unnecessary delays.
How Are Missing Item Claims Handled?
Once we receive your request, our team will review your order details and fulfillment records to investigate the missing item.
Depending on the findings and product availability, we may arrange for the missing item to be shipped separately or provide another appropriate resolution.
All missing item claims are subject to review and verification.
How Long Will It Take to Resolve My Request?
Poppishly is a newer company with a small team, and our team members handle multiple responsibilities, including fulfilling orders and assisting customers.
We do our best to review requests as quickly as possible, but response and resolution times may vary.
We appreciate your patience while we investigate and work toward a resolution.