We understand that mistakes happen! If you’ve entered the wrong shipping address or need to update it, please contact us as soon as possible.
How Do I Request an Address Change?
Please contact us immediately through our Support Center or by emailing support@poppishly.com.
Be sure to include the following information in your first message:
- Order Number: Include your order number so we can quickly locate your purchase.
- New Shipping Address: Provide your complete, updated shipping address, including your name, street address, apartment or unit number (if applicable), city, state, and ZIP code.
- Email Address: Make sure you’re contacting us from the same email address used to place your order so we can verify your request.
Providing everything in your first message helps us review your request without unnecessary back-and-forth communication.
Will My Shipping Address Be Updated in Time?
We cannot guarantee that we’ll be able to change your shipping address before your order ships.
Poppishly is a newer, smaller company, and we don’t currently have a dedicated support team. Our team members handle multiple responsibilities, including processing orders, packing shipments, and responding to customer inquiries.
We do our best to monitor incoming requests, but we may not see your message before your order is packed or shipped.
We’ll make every effort to catch your request in time, but address changes are not guaranteed.
My Order Has Already Shipped
Once your order has shipped, we’re unable to directly change the shipping address.
You may contact UPS or USPS using your tracking number to check whether any delivery changes are available. Any changes are subject to the carrier’s policies and restrictions.